Monday, November 23, 2009

Tales of Incompetence

I will give fair warning: this is a bitching post. So if you're not in the mood for bitching, pissing, moaning, bellyaching, bad attitude, or the putting down of doctors and their staff, take a powder.

So I called my doctor's office this morning and told the receptionist that I've been sick for a week and don't seem to be getting better. I was told they were all booked up, would I be willing to see the physician's assistant? "No," I replied, and went on to explain how last time I was in, I saw the PA and she completely screwed things up (in a nutshell, I went in for a UTI a couple months back, and the PA prescribed an antibiotic for me not compatible with breast feeding despite the fact that I was very clear in emphasizing to her that I was breast feeding; however, she did reiterate a number of times that with that particular antibiotic I should not drink alcohol, which I thought was odd; when I went home and did my own research, I could not find a single thing about any contraindication of drinking alcohol with this antibiotic; also, she sent me downstairs to the lab to have blood work done that day without telling me that I needed to fast for 12 hours before said blood work). I told the receptionist that I had spoken to Dr. O on the phone last week and she said that she would squeeze me in if I wasn't feeling better in a couple of days. So the receptionist told me to come in at noon today. She said the doctor would be seeing patients through the lunch hour and I should expect to wait for a while, but they would squeeze me in.

I put Finn down for an early nap and left Kevin in charge and headed to the doctor. I get there right at noon, sign in and have a seat in the waiting room, where about half a dozen other people waited. A few minutes later, the receptionist (apparently not the same person who made my appointment this morning) says, "Lisa?" "Yes?" I answer from my seat, thinking she's going to ask for my co-pay now. Then she says, "We have you down for next Monday at 11:45." "What?!" I say. "I didn't make an appointment for next Monday at 11:45. I called this morning and was told to come in at noon today." "Who did you talk to on the phone this morning?" she asks me. I don't know! Suddenly, I'm on the defensive - as though, if I can't provide a name to back myself up, then my case doesn't hold water. I asked her, "Just out of curiosity, what's this appointment for that you have me scheduled for next Monday?" She says, "Flu symptoms." "Oh, that's great!" I say. "Why would I schedule an appointment for a week down the line if I'm sick now?"

After a few minutes, she tells me that they can't possibly see me until later this afternoon, and that I am free to wait if I want or come back later. I was so livid by this time that I was blinking back angry tears. I gathered my stuff and said, "You know what? Just forget it. I'm sick. I've been sick for a week. I made arrangements for my kids [okay, kind of a lie . . .], I drove all the way over here, and you've been no help. Thanks. Thanks for everything." And I stormed out.

So here I am, back at home, still sick, and mad as hell.


Anonymous said...

You have every right to be mad!! What the hell?

ashamom said...

WTF??!!! What a bunch of jerks!!!
I never remember "who I was talking to". I am so sorry they treated you like this! My dentist was good for that.

Esther and Brian said...

Oh, that totally sucks. I hate incompetent people.

Do you guys have Promptcare or Urgent Care offices? Would you trust to go in there? I use them for little thing...they should be able to handle flu-like symptoms...maybe?

Keri said...

That sucks. I would totally be shopping for a new doctor if the staff is that incompetent. Think about it- if they can't even get a simple appointment correct- will they properly file your lab results? My mother worked medical records for 20 years- if they can't handle simple things, go elsewhere- and let the MD know why you're going elsewhere.

Kristin said...

Im pissed for you. Hope you feel better soon.

Beth said...

Oh, I'd be livid too Lisa. How irritating! And that you drug yourself in when you felt terrible and had that experience...double suck!
I hope today is the day that you wake up feeling better!

Cate said...

Oh, man. That is just not right.

Sending you get-well thoughts, and mean thoughts to everyone at that office.